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APPOINTMENTS
We value our patients´ time and make every effort to maintain our office schedule of appointments. Unfortunately, patients do not become ill on schedule, operation schedules do not always run smoothly, and emergencies do occur and lengthy waits can result.

Office hours are 8:30 a.m. to 5:00 p.m. Monday through Friday.
Offices are closed Saturday and Sunday.

To schedule or change an appointment with Dr. Monga, please contact our office Monday through Friday from 8:30 AM to 5:00 PM. We schedule appointments at two different locations for patient convenience. If you are unable to keep your appointment, please cancel as early as possible so that we may use the time for other patients.

Please make sure to arrive to your appointment about 15 minutes early to complete paperwork, or take advantage of our online forms to download and print. Bring your insurance card and a picture ID. Please be prepared to pay your co-payment amount at your office visit.

QUESTIONS FOR DR. MONGA

If you feel that you are suffering a medical emergency call 911. If an urgent colorectal problem occurs when our office is closed, call us at 214-942-0881 to reach our answering service.

All phone calls received during regular hours are answered by our office staff. They are trained to help you with your problems, so please give them all the information they request so that they may take care of you as soon as possible. Emergency calls are handled promptly. Less urgent calls may be returned at a time when the physician is less occupied.

SURGERY SCHEDULING
If you have been told by your primary or referring doctor that you need to have a surgery scheduled with Dr. Monga, please contact our office to schedule an appointment for a consultation for surgery. Please make sure that you bring to your appointment: any reports, labs or records performed that lead to the reason for needing surgery. Dr. Monga will discuss with you and/or your family members what type of surgery is needed, the surgery itself, aftercare and any other questions or concerns that you may have.

Our scheduler will take care of scheduling your surgery, giving you any pertinent information for pre-operative tests and preparations and answer any other questions you have.

OFFICE POLICIES

Prescription Refills
If Dr. Monga has written your prescription, and you need a refill, please call your pharmacy and have them fax a request to our office. Dr. Monga will review your request and we will fax the response back to your pharmacy the same day.

Billing Questions
Please contact our billing company MDM Medical Billing at 972-644-8577 for any questions concerning a statement or bill you have received. Pre-payment for most surgery’s/procedures is required and are handled by our office staff.

Cancellations
If you are unable to make it to your appointment, please contact our office 24 hours prior to your appointment so that we may schedule another patient in your place. Thank you for your consideration.

Request for Medical Records
If you wish for your medical records to be released, please contact our office. If another physician’s office is requesting your medical records we must have an original signed authorization on file from you releasing your medical records to that physician.

Downloadable Forms
If you have an appointment scheduled with our office, please download the forms on our download page to complete and bring with you. This will save you some time in the waiting room.